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Park Owner's/Manager's Frequently Asked Questions
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- What is a wireless "hot spot" or network?
- How long does the installation process take?
- How many sites do you have in the U.S.?
- What equipment is needed to use the service?
- How do customers get online?
- Are the credit card transactions secure?
- Where can I purchase a wireless card?
- What are some of the billing plans?
- I’m not the most computer literate. Should I have any concerns about having my computer configured to run on your wireless network?
- How far will customers be able to roam from the access point?
- What equipment is provided with my installation? Does it cost extra?
- Will customers receive an invoice when they use the service?
- What marketing materials are provided with my installation?
- Should I be afraid of "war drivers" and what the heck are they anyway?
- Will I have to replace my computers and existing network that I have?
- How much will my park earn from sign ups/customers?
- Where do I begin?
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What is a wireless "hot spot" or network?
A wireless hotspot is a Local Area Network (LAN) that replaces conventional wires and
cables with radio frequency (RF) connections. The coverage area depends on the
surrounding building structure and other environmental interferences. Wireless
networks provide the freedom to access the Internet, E-mail, or instant
messaging services anywhere within this area.
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How long does the installation process take?
If you have an existing high-speed
Internet connection we can commit to having your network up-and-running within
2 weeks. If not, the process could
take 6 weeks or more. When you
choose a date to go live you should make it 2-3 months in advance. We build
your website, create a custom market plan, obtain the necessary high-speed
Internet connection, and make sure that you 're 100% satisfied with everything.
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How many sites do you have in the U.S.?
The number of sites is about 500 to 550 in the United States
WiFiRV roaming network, and the number continues to grow! WiFiRV is a subsidiary of WiFiLand, which has deployments everywhere
from Europe, Australia, Central & South America, Canada and the Middle
East.
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What equipment is needed to use the service?
There is no equipment needed to use our wireless networks other
than a computer with 802.11 (WiFi) capabilities.
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How do customers get online?
In order to connect, customers will need: a computer with a
wireless network card. They also need a valid credit card for billing.
To get online just open up your favorite web browser and select WiFiRV as the
wireless network of choice.
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Are the credit card transactions secure?
Yes, the data
is secure when folks sign up for our service. All customer information is sent
over a SSL (Secure Socket Layer) link to our servers for processing.
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Where can I purchase a wireless card?
Wi-Fi compliant cards are
available from most major manufacturers, such as: Lucent, Cisco, 3Com, Intel,
and Sony. They are also sold through our web store. Offline retailers include Best Buy, Circuit City, Office
Depot, and at most stores that carry computer accessories. Dell, Compaq, IBM,
Toshiba and Apple have started selling laptops with wireless capability built
in.
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What are some of the billing plans?
All charges for use of the service will be applied to the
credit card provided when the account is set-up. The frequency of the billing
cycle varies depending on the type of rate plan chosen.
- Monthly
Plans: On monthly subscription plans, your credit card will be billed the
designated flat rate at the time of signup. At the end of each monthly
billing cycle your account will automatically renew and your credit card
will be charged the flat rate plus any additional per-minute charges
incurred from the previous month.
- Daily
use Plans: On daily use plans, your credit card will be billed the
designated flat rate at the time of signup. Each daily session lasts
24-hours and you may log in as many times as needed without incurring any
additional charges.
- Per-Use
Plans: On per use plans, your credit card will be billed the designated
monthly rate plus any additional per-minute charges (if applicable) at the
end of each session.
Note: With Daily Use plans, each time you login in after
a 24-hour session has expired your credit card will be charged the designated
flat rate again and start a new 24-hour session.
With Per-Use plans, a new billing cycle begins each
time you login to use the service.
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I 'm not the most computer literate. Should I have any concerns about having
my computer configured to run on your wireless network?
Don't fret! The
installation team does a site inspection and risk analysis first. We never leave your location until the
installation is complete, your computers, phones, printers, and technology
infrastructure operates with your absolute approval.
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How far will customers be able to roam from the access
point?
The distance varies from as little as a half of a football
field up to a radius of 5 miles.
It really depends on your specific environment. Our engineers will work closely with
you to devise the best setup for maximum signal strength and availability.
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What equipment is provided with my installation? Does it cost extra?
Labor and full-time technical support is included. You 'll also receive your WiFi equipment
at no charge, including: antennas, routers and any necessary wiring and configuring
to integrate your old network (if you have one) seamlessly into your new,
wireless solution.
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Will customers receive an invoice when they use the
service?
Yes, they will receive an initial "Welcome" e-mail
at the time they sign up for the service as well as invoices each time the
credit card is charged. All correspondence is sent to the email address you
provide at the time you set up your account.
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What marketing materials are provided with my
installation?
When you sign up with us you 'll
receive our standard marketing materials, including: posters, hands outs and
some prepaid cards to help launch your WiFi amenity during its first month. The
prepaid cards are generally hourly, but daily and weekly are available. This
allows customers to get a feel for the quality of the service while giving us a
benchmark with which to test how many users your Internet connection can
actively support. We offer a variety of other promotional material options like
stand-up cards/tents, stickers, and whatever else you feel you need to get your
new amenity up-and-earning.
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Should I be afraid of "war drivers" and what
the heck are they anyway?
Well, this is a tricky question. Fear is a relative term;
one person's data could be as important as an entire enterprise's. It is a valid concern, though. War driving is a term that comes from
the movie Wargames, where a hacker sets his computer to dial every possible
phone number after a 3-digit exchange (555-xxxx). This process came to be known as ÒWar dialing.Ó War driving, then, is the process of
driving around searching for unsecured wireless networks to map network
availability, or to steal Internet service. WiFiRV recommends
appropriate security options to our clients during the initial site
assessment. War drivers are generally
not a problem for our customers.
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Will I have
to replace my computers and existing network that I have?
No way! You can rest assured that WiFiRV will deliver you a compatible solution that works
with your current operating systems and networking environment. Our WiFiRV
packages can be your first step into the Land of WiFi, or a compliment to your
already established technology foundation. Either way, our WiFi networks can be
easily configured to work along with wired networks or as a stand-alone system.
We often find that clients want us to deploy a hybrid blend of wired and
wireless solutions.
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How much will my park earn from sign ups/customers?
The park earns as little or as much as they like. We have equipment leasing options,
full buyout, and partial ownership plans. Call the local sales person at 1-800-795-9189
Ext. 0 and get more specifics. Most of our facilities break even within the first year
of their business partnership with us.
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Where do I begin?
Our WiFiRV team is here and ready to serve. The sales force
is on call 8-6 PM Eastern Monday-Friday 7 days a week. 1-800-795-9189 (Tech support is
available 24/7.) Be assured that if you call or email us, we get back to you as
quickly as possible. Typically,
the first step is for us to assess your information technology environment and
gather specific requirements about your long-term visions. After that, we will
recommend the best WiFiRV Package or Solution to fit your needs. We invite you
to continue to surf our website, learn all you can, submit a question or two to our team, or email/phone us. We are here to help in any way we can!
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